All appointments (in-person and virtual) are subject to a 24-hour cancellation policy. If you fail to cancel prior to 24-hours in advance you will be charged for the full amount of the scheduled session.
If you have not shown up within 20 minutes of your scheduled session time, you will be charged the full session fee. The teacher is not responsible to stay past 20 minutes if you have not called to say that you are coming.
All purchases made at Pilates with Kelsey are Non-Refundable.
All packages expire automatically after 6 months from date of purchase.